Error Message Appears on PictBridge (Wi-Fi) Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge (Wi-Fi) compliant device and the countermeasures to clear them.

Note

This section describes errors that are indicated on Canon-brand PictBridge (Wi-Fi) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wi-Fi) compliant devices, check the support code (error number) displayed on the printer's touch screen and take the appropriate action to clear the error.
- List of Support Code for Error
For the errors indicated on the PictBridge (Wi-Fi) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on PictBridge (Wi-Fi) Compliant Device	What to Do
Printer in use	If the printer is printing from the computer or warming up, wait until it finishes. If you are registering paper information, complete it. When it is ready, the printer starts printing automatically. In cases other than the above, check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
No paper	Load paper and select Continue in the display on your PictBridge (Wi-Fi) compliant device, or select OK on the printer's touch screen.
Paper error	Check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
Paper jam	Select Stop in the display on your PictBridge (Wi-Fi) compliant device to stop printing. Check the support code on the printer's touch screen and the condition of the jammed paper, and remove the paper properly. What to Do When Paper Is Jammed Then load new paper and retry printing.
Printer cover open	Close the scanning unit / cover on the printer.
No print head	Check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
Waste tank full / Ink absorber full	Check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
No ink / Ink cassette error	Check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
Ink error	Check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
Hardware error	Check the support code on the printer's touch screen and take the appropriate action to resolve the error. List of Support Code for Error
Printer error	An error requiring servicing may have occurred. Turn off the printer and unplug it. Plug in the printer and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.